The old complaints model is no longer safe Complaints delays were once too easily treated as operational friction: a backlog, a resourcing issue, or a customer service problem. The Telstra Super IDR decision makes that approach unsafe. Complaints handling now sits squarely within legal risk, licence governance and conduct assurance. In ASIC v Telstra Super Pty Ltd [2026] FCA 527, the Federal Court found that Telstra Super failed to comply with its internal dispute resolution

For financial services firms, retaining a full AML identity pack became operational muscle memory: passport and driver licence scans, certification pages and verification artefacts stored across onboarding tools, CRMs, document repositories and outsourced platforms. OAIC acknowledges that some Tranche 1 entities and their agents have longstanding systems and practices built around copied ID documents. For new collections, that legacy position is now much harder to defend. Wha

AUSTRAC’s message to wealth management is unusually direct. In April 2026, the regulator said 98% of wealth-management businesses lodged no suspicious matter reports in 2025, while just three businesses accounted for nearly two-thirds of all SMRs across the sector. It also pointed to earlier compliance-report data showing 92% of wealth-management businesses said they had no high-risk customers. AUSTRAC’s supervisory view is that this does not reflect a genuinely low-risk sect